Can I check the status of my order?

Yes. If you wish to enquire about the status of your order please email info@blacklabel.com.au (be sure to include your order reference number in your email).

How do I contact you?

For general enquiries, please email info@blacklabel.com.au
To contact us by phone: (02) 99393589

How much does it cost for delivery?

In Australia, delivery is fixed at $10 per order, regardless of size or number of products purchased. Any order over $150 it is free delivery Australia wide.

Can I order by phone?

Yes, we do take orders over the phone.

Is it safe to use my credit card here?

Yes. Protecting your credit card details is a very high priority. Your details are downloaded to a secure server, ensuring that your credit and personal details remain private and protected. For further infomation please view our security and privacy page.

How will you deliver my order?

Your order will be shipped in plain packaging via Australia Post Express. For more information, see our delivery page.

What if I'm not home to accept delivery?

If there is no-one to accept delivery, your package will be taken to the nearest Australia Post Office. A card will be left allowing you to collect your delivery at your convenience.

Do you deliver to PO Boxes?

Yes, we do deliver to Australian Post Office Boxes.

Will you respect my privacy?

Our privacy page tells you exactly what we will and won't do with your personal information.

Returns

Your satisfaction is important to us. However, because of the personal nature of our products an exchange service is not available. Please choose carefully before you buy.We are unable to accept products or DVDs which do not meet your expectations; we will only replace items which are found to be faulty.

If a product has a manufacturing defect, then you should return that product to us for a replacement. Please read through the following steps carefully if you wish to return goods to us.

To return a defective product, you must return the product within 30 days of purchase.

You should email us at info@blacklabel.com.au and notify us of your intention to return the goods. We will supply you with our FREEPOST address.

Please include return paperwork detailing the nature of the defect and the transaction number for your order.

Can I get more information about a product?

Certainly! Email our staff at info@blacklabel.com.au